Support

Frequently Asked Questions

The questions women actually ask, answered plainly, no shame.

Privacy & Discretion

No. A plain outer box, no logo, no product name on the label or the courier slip.

Support is handled by female team members only. Courier staff see a plain parcel like any other.

No. See our Privacy Policy for exactly what we collect and why.

Payment & COD

Yes, COD is available everywhere we deliver, alongside bKash, Nagad, and card (as enabled).

Same product, same care either way. Prepaying via bKash/Nagad just qualifies you for free-delivery perks sooner.

Orders & Shipping

Dhaka: typically 1–3 working days. Outside Dhaka: 3–5 working days. You'll get a WhatsApp confirmation once your order ships.

Message us on WhatsApp right away, if it hasn't shipped yet, we'll cancel it, no questions.

No, guest checkout is always available.

Returns & Exchanges

A 7-day exchange with the hygiene seal intact, exchange only. Full detail on our Returns & Exchanges page.

We reship it free, see Returns & Exchanges.

Fit Advice

Yes, try the calculator on our Fit Guide, or message us privately on WhatsApp. No photos, ever.

That's exactly what the 7-day exchange is for, swap it, no judgment.

Product Information

Breathable cotton-rich or quality microfiber, chosen for Bangladesh's heat and humidity.

Fit notes are listed on each product page. When in doubt, our Fit Guide and WhatsApp consultant settle it in minutes.

Account & Wallet

A rewards system for honest, verified-purchase reviews, more on the Soveney Circle page.

No, it's store credit only, usable toward future orders.

Still have a question?

We're here for you, 7 days a week, 10:00–22:00.

Chat on WhatsApp Email us· hello@soveney.com

Free Deliveryon orders ৳1,999+Talk to Usreal replies, real fast Easy Exchange7 days, no questions Discreet & Secureplain packaging, safe payment

Privacy & Discretion

No. A plain outer box, no logo, no product name on the label or the courier slip.

Support is handled by female team members only. Courier staff see a plain parcel like any other.

No. See our Privacy Policy for exactly what we collect and why.

Orders & Shipping

Dhaka: typically 1–3 working days. Outside Dhaka: 3–5 working days. You'll get a WhatsApp confirmation once your order ships.

Message us on WhatsApp right away, if it hasn't shipped yet, we'll cancel it, no questions.

No, guest checkout is always available.

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Frequently Asked Questions

Privacy & Discretion

Payment & COD

Orders & Shipping

Returns & Exchanges

Fit Advice

Product Information

Account & Wallet

Still have a question?

Find your size, privately

How to measure

Frequently Asked Questions

Privacy & Discretion

Payment & COD

Orders & Shipping

Returns & Exchanges

Fit Advice

Product Information

Account & Wallet

Still have a question?

Privacy & Discretion

Will my package reveal what I ordered?

Does a man see or handle my order details?

Is my personal information shared with anyone?

Payment & COD

Do you offer Cash on Delivery?

Is prepaying safer or does it get better treatment?

Orders & Shipping

How long does delivery take?

Can I cancel my order after placing it?

Do I need an account to order?

Returns & Exchanges

What's your exchange policy?

My parcel is missing an item, what now?

Fit Advice

I don't know my size, can you help?

What if the size I chose still doesn't fit right?

Product Information

What fabrics do you use?

Do your products run small or large?

Account & Wallet

What is Soveney Circle / the wallet?

Can I withdraw my wallet balance as cash?

Still have a question?

Privacy & Discretion

Will my package reveal what I ordered?

Does a man see or handle my order details?

Is my personal information shared with anyone?

Payment & COD

Do you offer Cash on Delivery?

Is prepaying safer or does it get better treatment?

Orders & Shipping

How long does delivery take?

Can I cancel my order after placing it?

Do I need an account to order?

Returns & Exchanges

What's your exchange policy?

My parcel is missing an item, what now?

Fit Advice

I don't know my size, can you help?

What if the size I chose still doesn't fit right?

Product Information

What fabrics do you use?

Do your products run small or large?

Account & Wallet

What is Soveney Circle / the wallet?

Can I withdraw my wallet balance as cash?

Still have a question?